All Categories

    Online Terms of Supply


    These are the terms and conditions of supply for products ordered on (the “Site”) and/or through any  mobile application we provide which allows you to place orders for products (the “Application”). The Site/Application is operated by or on behalf of Tigers eShop (HK) Limited (hereinafter referred to as either “we”, “us” or “our”). We are a limited company, registered in Hong Kong. Our company number is 936030, and our registered office is at 5/F, Gateway TS, 8 Cheung Fai Road, Tsing Yi, NT, Hong Kong.

    Your purchase of any of the products offered on the Site/Application (“Products”) is subject to these terms and conditions and by placing an order for any Products you agree to be bound by them. You should print a copy of these terms and conditions for future reference. Use of the Site itself is subject to our Website Terms of Use. Use of your personal information submitted to or via the Site/Application is governed by our Privacy and Cookies Policy.

    We reserve the right to change these terms and conditions from time to time by displaying them on the Site/Application, although no such change will affect any order you have already placed with us. These terms and conditions were last updated on 1 April 2017.

    Ordering and availability

    To order any Product, you must be at least 18 years of age (or any older age legally required under the local laws of your jurisdiction to bind yourself legally to these terms and conditions). By placing an order for any Products, you confirm to us that you meet this requirement.

    Products may be ordered by clicking on the items you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the “Confirm Order” button on the checkout page

    After placing an order, you will receive an acknowledgment from us that we have received your order and we will provide you with an order reference number. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy the Product(s) ordered. All orders are subject to acceptance by us. We are not obliged to accept your order and may, at our discretion, decline to accept any order at any time. You do, however, acknowledge that by clicking on the “Confirm Order” button, there will be an obligation to pay for the Product(s). In the event we accept your order, we will send you a confirmation that your order has been processed and, depending on its stock and availability, the Product has been or will be despatched (the “Order Confirmation”).

    We will only supply Products for which we have issued an Order Confirmation and we are not obliged to supply Product(s) until we issue an Order Confirmation.


    Your order will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, then within 30 days after the date of the Order Confirmation, unless there are exceptional circumstances.

    Your order will be delivered to the delivery address within the Hong Kong Special Administrative Region, China or Malaysia you specify when placing your order.

    If your delivery address is geographically remote, for example certain outlying islands or other isolated locations, it is possible that we may not be able to deliver there. If that is the case, we may decline to accept your order. We reserve the right not to deliver to any country that is prohibited by applicable export laws. Orders cannot be delivered to PO Box or similar addresses, in which case we will decline to accept your order. Products comprised within the same order cannot be delivered to different addresses.

    Deliveries are made by reputable courier with tracking services (within the Hong Kong Special Administrative Region, China and Malaysia). It is not possible to specify a precise time at which a delivery will take place. Please note that the recipient may be required to sign and acknowledge receipt of deliveries.

    Our courier will not be responsible for any additional carriage, unpacking or positioning of Product(s). If you order a large, heavy or bulky Product, you should check carefully, before ordering, that its dimensions (including packaging) will pass freely through the doorways, corridors and/or stairways (if any) of the delivery address.

    If you order Product(s) for delivery outside the Hong Kong Special Administrative Region, they may be opened and inspected by customs authorities and may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You are liable and agree to pay such import duties and taxes. Please also note that you must comply with all applicable laws and regulations of the country in which the delivery address is located. We will not be liable for any breach by you of any such laws.

    Risk and ownership

    The Product(s) ordered will be at your risk from the time of delivery. Ownership of the Product(s) ordered will also pass to you on delivery, provided full payment of all sums due in respect of the Product(s), including any delivery charges, has been received.

    Price and payment

    The price of Products is as quoted on the Site/Application from time to time.

    Prices include applicable taxes but exclude delivery charges, which will be added to the total amount due when you view the items in your shopping basket, once you have selected your chosen different delivery method. Prices and delivery costs are liable to change at any time without notice, but changes will not affect orders for which an Order Confirmation has already been sent.

    Payment for all orders must be made by PayPal or credit card on the checkout page. We accept payment by PayPal, Visa, MasterCard or American Express

    You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason and we may exercise our discretion to reject your order. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee and you agree to bear and be responsible for these amounts. We are not responsible for this.

    From time to time we may run promotions where we issue discount codes. These can be used in part-payment of the price of Product(s) ordered online, subject to the terms and conditions of the promotion.  Discount codes cannot be redeemed for cash under any circumstances.

    Cancellations and Refund Policy

    You may cancel an order with us at any time before your order is dispatched and return Products to us up to 15 days after the delivery date.

    If you cancel an order or return a Product to us, you will receive a full refund of the price paid for the Product(s) in accordance with our refunds policy on the Site/Application.

    We are unable to offer any refunds or cancellations on the following categories of Products:

    • perishable items,
    • audio and/or visual recordings or computer software or hygiene-sealed items, in each case, where the sealed packaging has been opened; or
    • products that have been personalised or made to your own bespoke specifications (if we offer such options);

    We reserve the right to make any final decision in the event of disputes for cancellations and returns.

    Product information

    Whilst we have taken reasonable steps to depict Products as accurately as possible through the photographs and other images featured on the Site/Application, the detailing (such as colour, pattern and texture, etc.) you see on-screen will depend on your monitor and, as such, may not exactly reflect the actual detailing of a Product when you receive it.

    Any information on the Site/Application regarding sizing of Products is included as a guide only. If you are in any doubt as to the size of any Product you require, we recommend that you contact us prior to placing an order (see Contact us).

    Our liability

    You agree that we will not be liable to you in contract, tort, negligence, breach of statutory duty or otherwise for any loss, damage, costs, or expenses of any nature whatsoever incurred or suffered by you of an indirect or consequential nature including without limitation any economic loss or other loss of turnover, profits, business or goodwill.

    To the extent permitted by law, and in circumstances where we have not effectively excluded liability to you under or in connection with these terms, you agree that the maximum limit of our liability to you whether in contract, tort, negligence, breach of statutory duty or otherwise shall not exceed the purchase price of the Product(s) in your order with us.


    You shall indemnify and hold harmless us, our respective officers, employees, consultants, agents and representatives against all third party Claims (defined herein below) howsoever arising which may be asserted against or suffered by us and which relate to the use, sale, supply or distribution of any Product(s).

    For the purpose of the above paragraph, Claims shall mean all demands, claims and liability (whether criminal or civil, in contract, tort or otherwise) for losses, damages, legal costs and other expenses of any nature whatsoever and all costs and expenses (including without limitation legal costs) incurred in connection therewith.


    You may not transfer or assign any or all of your rights or obligations under any agreement with us.

    All notices given by you to us must be given in writing to the address set out at the end of these terms and conditions. We may give notice to you at either the email or postal address you provide to us when placing an order.

    If we fail to enforce any of our rights, that does not result in a waiver of that right.

    If any provision of these terms and conditions is found to be unenforceable, all other provisions shall remain unaffected.

    These terms and conditions may not be varied except with our express written consent.

    These terms and conditions and any document expressly referred to herein represent the entire agreement between you and us in relation to the subject matter of any agreement between you and us.

    These terms and conditions shall be governed by Hong Kong law.

    You agree that any dispute between you and us regarding these terms and conditions or any order with us will only be dealt with by the Hong Kong courts.

    Rights of Third Parties

    No third party has any right under the Contracts (Rights of Third Parties) Ordinance (Cap. 623 of the Laws of Hong Kong) to enforce or to enjoy the benefit of any term herein.

    The consent of any person who is not a party herein is not required to vary this document at any time.

    Contact us

    Please submit any questions you have about these terms and conditions or an order by email to