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    Privacy and Cookies Policy

    Introduction

     This is the privacy and cookies policy forwww.go2tigerseshop.com (the “Site”). The Site is operated by or on behalf of Tigers eShop (HK) Limited(hereinafter referred to as either “we”, “us” or “our”).

     We are committed to protecting your privacy on-line. We appreciate that you do not want your personal information distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have. 

     By using the Site, you consent to the collection and use of information in accordance with this privacy policy.

     We reserve the right to change this privacy policy from time to time by changing it on the Site without notice. This privacy policy was last updated on 10 April 2017.

     Information we may collect from you

     We may collect and process the following information about you:

    •  information (such as your name, email address, postal address and telephone number) that you provide by completing forms on the Site, including if you register as a user of the Site, subscribe to any service, upload or submit any material via the Site, request any information, or enter into any competition or promotion we may sponsor;
    • in connection with an account sign-in facility, your log-in and password details;
    • details of any transactions made by you through the Site;
    • communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the Site or its content;
    • information from surveys that we may, from time to time, run on the Site for research purposes, if you choose to respond to, or participate in, them;
    • employment details if you send us a CV, resumé or other details of your employment history in connection with an advertised job vacancy or a general enquiry regarding employment opportunities with us.

    You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.

    When you visit the Site, we may, by means of cookies and/or other similar technologies, automatically collect additional information about you – such as the type of internet browser or mobile device you use, any website from which you have come to the Site, your IP address (the unique address which identifies your computer or mobile device on the internet) and/or the operating system of your computer or mobile device. See section on ‘Cookies and other technologies’ for more information.

    We may, from time to time, run referral programmes or similar initiatives, such as a "Tell a Friend" programme, that invite you to provide us with the contact details of someone who is known to you who may find our products or services to be of interest. We will only use those contact details for the purpose of the relevant initiative (and not for general marketing purposes). By providing us with their details, you confirm that you have their permission to do so and must not provide us with the details of anyone from whom you do not have such permission.  You permit us to identify you as the person who has made the referral in the message that is sent to them.

    Location data

    We collect information through the Site as to your real time location to provide location services where requested or agreed to by you in order to deliver content, advertising or other services that are dependent on knowing where you are. This information may also be collected in combination with an identifier associated with your device to enable us to recognise your mobile browser or device when you return to the Site.

    Delivery of location services will involve reference to one or more of the following: (a) the coordinates (latitude/longitude) of your location; (b) look-up of your country of location by reference to your IP address against public sources; and/or (c) your Identifier for Advertisers (IFA) code for your Apple device, or the Android ID for your Android device, or a similar device identifier. See section on ‘Cookies and other technologies’ for more information on the use of cookies and device identifiers on the Site.

    We reserve the right to share this information with the Brands listed on The Site as to how users interact with them. We will not disclose any information to third parties not listed on The Site. 

    You may opt out at any time from allowing further access by us as to your location data by managing location services at device level.

     Cookies and other technologies

    When you interact with the Site, we try to make that experience simple and meaningful. When you visit the Site, a web server sends a cookie or other similar technology to your computer or mobile device (as the case may be).  Cookies are small pieces of information which are issued to your computer or mobile device (as the case may be) when you visit a website and which store and sometimes track information. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the Site and will last for longer.

    The cookies and/or other similar technologies we use collect information, such as the type of internet browser or mobile device you use, any website from which you have come to the Site, your IP address and/or the operating system of your computer or mobile device.

    We use cookies and/or other similar technologies to:

    • remember that you have visited us before. This means we can identify the number of unique visitors we receive. This allows us to make sure we have enough capacity for the number of users that we get;
    • customise elements of the promotional layout and/or content of the pages of the Site;
    • collect anonymous statistical information about how you use the Site (including how long you spend on the Site) and where you have come to the Site from, so that we can improve the Site and learn which parts of the Site are most popular with users; and

    Some of the cookies used by the Site are set by us, and some are set by third parties who are delivering services on our behalf.

    Most web and mobile device browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. Please note, however, that by blocking or deleting cookies used on the Site, you may not be able to take full advantage of the Site.

    Our cookies

    Cookie Name

    Purpose

    Type & duration

    [i.e. session only or persistent]

     

    NOPCOMMERCE.AUTH

    This cookie is used to help ensure the security of the connection between your browser and your session.

    Session

     

     

    Nop.customer

    Idenitifies a logged in customer on the site.

    Session

     

     Third party cookies

    Cookie Name

    Purpose

    Type & Duration

    ARRAffinity

    Identifies the web server used to serve the requests so the same web server can be used for future requests. Manages session affinity.

    Session

    __RequestVerificationToken

    An anti-forgery token (prevent CSRF attack). It guarantees that the poster is the one who gets the form.

    Session

    __utma

    The _utma cookie is part of Google analytics, and is primarily used to track visits to any site which uses Google analytics. _utma stores the number of visits made from your device, the time of the first visit, the previous visit, and the current visit. This cookie does not contain any personal information other than the IP address of your device. This is a third party cookie.

    Persistent

    __utmb

    The _utmb cookie is part of Google analytics. __utmb and __utmc are used to check approximately how long you stay on any site which uses Google analytics: when a visit starts, and approximately ends. This cookie does not contain any personal information other than the IP address of your device. This is a third party cookie.

    Persistent

    __utmc

    The _utmc cookie is part of Google analytics. __utmb and __utmc are used to check approximately how long you stay on any site which uses Google analytics: when a visit starts, and approximately ends. This cookie does not contain any personal information other than the IP address of your device. This is a third party cookie.

    Persistent

    __utmz

    The _utmz cookie is part of Google analytics. It contains no specific customer data other than the IP address of your device, but is used to record Custom variables for segmentation. This is a third party cookie.

    Persistent

     

    Uses made of your information

     We use your personal information which we collect to:

    • enable us to process your orders and to provide you with the services and information offered through the Site and which you request;
    • administer your account with us;
    • verify and carry out financial transactions in relation to payments you make online;
    • audit the downloading of data from the Site;
    • improve the layout and/or content of the pages of the Site and customise them for users;
    • identify visitors to the Site;
    • carry out research on our users' demographics and tracking of sales data;
    • send you information we think you may find useful or which you have requested from us, including information about our products and services or those of our listed Brands, provided you have indicated that you do not object to being contacted for these purposes;
    • allow, with your consent, carefully selected third parties to send you information directly which you may find useful regarding their products and services.

    You can tell us not to contact you with information regarding our products and services or those of our listed Brands, either at the point such information is collected on the Site (by checking or un-checking (as directed) the relevant box) or, where you do not wish us to continue to use your information in this way, by following the unsubscribe instructions on any communications sent to you. You can also exercise the right at any time by contacting us using the ‘Contact us’ details at the end of this privacy policy.

    Information sharing

    We may disclose aggregate statistics about visitors to the Site, customers and sales in order to describe our services to listed partners, prospective partners and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

    We may disclose your personal information to any of our affiliates, or to our agents or contractors who assist us in providing the services we offer through the Site, processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing IT and other support services or in other tasks, from time to time. Our agents and contractors will only use your information to the extent necessary to perform their functions.

    In the event that we undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party.

    We may disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraud or cybercrime or to protect the Site or the rights, property or personal safety of any person.

    Public forums

    The Site may, from time to time, make chat rooms, message boards, news groups and/or other public forums available to its users. Any information that is disclosed in these areas becomes public information and you should exercise caution when using these and never disclose your personal information.

    Child safety

    Protecting the safety of children when they use the Internet is important to us. The Site is intended for use only by persons who are at least 18 years of age. By using the Site, you confirm to us that you meet this requirement and that, if you are under the age of 18, you have received permission from your parent or guardian before using the Site or sending any personal information to us or anyone else online.

    External links

    The Site may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.

    Payment processing

    Payment details you provide will be encrypted [using secure sockets layer (SSL) technology before they are submitted to us over the internet. Payments made on the Site are made through our payment gateway provider, PayPal. You will be providing credit or debit card information directly to Tigers eShop (HK) Limitedwhich operates a secure server to process payment details, encrypting your credit/debit card information and authorising payment. Information which you supply to PayPal is not within our control and is subject to PayPal’s own privacy policy and terms and conditions.

    Security

    We place great importance on the security of all personal information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use reasonable efforts to prevent it.

    You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Site whilst it is in transit over the internet and any such submission is at your own risk.

    It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

    Storage of your information

    Your personal information which we collect is sent to and stored on secure servers located in the United States. Such storage is necessary in order to process the information. Personal information submitted may be transferred by us to our other offices and/or to the third parties mentioned in the circumstances described above (see section on ‘Information sharing’), which may be situated outside the Hong Kong Special Administrative Region and may be processed by staff operating outside the Hong Kong Special Administrative Region. The countries concerned may not have similar data protection laws to the Hong Kong Special Administrative Region. Where we transfer your personal information we will take reasonable steps to ensure that your privacy rights continue to be protected. By using the Site, you agree to this storing, processing and/or transfer.

    Rights of Third Parties

    No third party has any right under the Contracts (Rights of Third Parties) Ordinance (Cap. 623 of the Laws of Hong Kong) to enforce or to enjoy the benefit of any term herein.

    The consent of any person who is not a party herein is not required to vary this document at any time.

    Contact us

    Please submit any questions, concerns or comments you have about this privacy policy or any requests concerning your personal data by email to eShop@Go2Tigers.com